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Customer Support & Repair Service Policy

Argonaut products are backed by a comprehensive customer support and repair service policy. For technical support issues please contact Argonaut Computer at (800) 967-4287, or 951-813-3600 from 9:00 A.M. to 5:00 P.M. Pacific Standard Time or email: support@argonautcomputer.com

The following sections detail each service as they relate to Argonaut hardware and software products.

Individual Product Warranty

Product Warranty Detail
G612XLR NA
G615XLR G6warranty.pdf
G717XL G7warranty.pdf
G719XL G7warranty.pdf
Avalon C3 Avalon-Newport-warranty.pdf
Avalon C3i Avalon-Newport-warranty.pdf
Newport Avalon-Newport-warranty.pdf
Ranger 1410T Ranger-warranty.pdf
Ranger 1560T Ranger-warranty.pdf
Ranger T12 Ranger-warranty.pdf

Product Owner's Manuals

Product Owner's Manuals
G612XLR N/A
G615XLR G615XLR-manual.pdf
G717XL G717XL-guide.pdf
G719XL G719XL-guide.pdf
A615 A615_manual.pdf
Avalon C3 N/A
Avalon C3i N/A
Newport N/A
R15 R515_Marine_Monitor_Manual.pdf
Ranger 1410T Ranger1410-manual.pdf
Ranger 1560T Ranger1560-manual.pdf
Ranger T12 N/A

Technical Support

When contacting technical support please have your Argonaut model, serial number and invoice number and/or date information available. Technical support can then determine the scope of coverage to more efficiently assist you.

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Technical Support for Hardware

Technical support for diagnosing problems with hardware on Argonaut products will be provided within the pre-specified warranty term. The standard warranty term is two (2 ) years, unless an extended warranty is purchased. Following the warranty term, hardware support will be provided for a fee on a per-incident basis. For technical support assistance please contact Argonaut Computer at (800) 967-4287, or 951-813-3600 from 9:00 A.M. to 5:00 P.M. Pacific Standard Time or email: support@argonautcomputer.com.

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Technical Support for Software

Argonaut Computer, Inc. offers technical support for Argonaut installed software products during the first thirty (30) days after the invoice date. You may contact Technical Support with usage, installation and configuration questions regarding Argonaut installed operating systems. Following the thirty (30) days from the invoice date, usage technical support will be provided for a fee on a per-incident basis.

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In-Warranty Repairs

To request repair services on your Argonaut product within the warranty period, please contact Technical Support to determine the nature of the problem and relevant coverage. In the event your Argonaut product needs service, a Return Material Authorization (RMA) number will be assigned and procedures for shipment to our Service Center will be provided. Please note all RMA shipments to our Service Center must be prepaid. We will pay the domestic ground shipping within the forty-eight (48) continental states back to you. Customer will be required to pay freight back on all shipments to Alaska, Hawaii or international locations. Any shipments to our Service Center without an RMA will be refused. Any RMA sent to the wrong address (other than explicitly specified in the RMA instructions) will incur a premium overnight charge at the expense of the customer, and could delay repair services up to one (1) week for rerouting. It is difficult to determine lead times for completing repairs due to availability of parts and/or diagnostic work. In general, a simple diagnostic repair and test procedure may take three (3) to five (5) business days while major component repair/replacement may take between four (4) to six (6) weeks, depending upon parts availability and technical expertise required.

NOTE: Data on the hard-drive(s) and any other storage device(s) in the product must be backed up before sending to our Service Center. Any detachable media, such as discs, CDs or PC cards must also be removed (unless otherwise instructed). Argonaut Computer, Inc. does not accept liability for lost data or software. Parts removed from repaired products are owned by Argonaut Computer, Inc. Warranty is not extended on repaired product beyond the original purchase warranty term.

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Out-of-Warranty Repairs

To request repair services on a known out-of-warranty Argonaut product or if you are uncertain of warranty coverage, please contact Technical Support to determine the nature of the problem and relevant warranty coverage. In the event your Argonaut product needs out-of-warranty service, an Out-of-Warranty Return Material Authorization (RMA) number will be assigned and procedures for shipment to the Service Center will be provided. Please note all Out-of-Warranty RMA shipments to our Service Center must be prepaid. Any shipments to our Service Center without an RMA will be refused. Any Out-of-Warranty RMA sent to the wrong address (other than explicitly specified in the RMA instructions) will incur a premium overnight charge at the expense of the customer, and could delay repair services up to one (1) week for rerouting. There is an inspection and evaluation fee for all Out-of-Warranty RMA products shipped to our Service Center. Upon your authorization to proceed with repairs, the inspection and evaluation fee will be applied to overall repair costs. You will be required to pay freight on all Out-of-Warranty RMA returns whether repairs are made or not. Argonaut Computer, Inc. cannot guarantee availability of parts needed for repair services, especially on out-of-production products or components. A limited warranty shall be provided for Out-of-Warranty repair parts. It is difficult to determine lead times for completing repairs due to availability of parts and/or diagnostic work. In general, out-of-warranty repairs may range from one (1) to eight (8) weeks, depending upon parts availability and technical expertise required.

NOTE: Data on the hard-drive(s) and any other storage device(s) in the product must be backed up before sending to our Service Center. Any detachable media, such as discs, CDs or PC cards must also be removed (unless otherwise instructed). Argonaut Computer, Inc. does not accept liability for lost data or software. Parts removed from repaired products are owned by Argonaut Computer, Inc. Warranty is not extended on repaired product.

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Return Policy

We understand that occasionally a product must be returned. That is why products purchased directly from Argonaut Computer, Inc. come with a return policy. Please take the time to read it now before using your new product.

PLEASE NOTE: THIS RETURN POLICY ONLY APPLIES TO DIRECT SALES FROM ARGONAUT COMPUTER, INC. TO END-USER CUSTOMERS. IF PRODUCTS ARE PURCHASED FROM AN ARGONAUT AUTHORIZED DEALER, THAT DEALER'S RETURN POLICIES WOULD APPLY.

ATTENTION:

Important Notice about Argonaut Computer, Inc. Return Policy.

When opening your package DO NOT DISCARD ANYTHING - you will need it in the event of a return!

RETURN POLICY

Before returning any item, we require that you first call for a Return Merchandise Authorization (RMA) number. Your purchase must be returned freight prepaid and insured for its full purchase value. Returns must include the original invoice and be in "as new" resalable condition, in its original packaging with all registration cards, documentation, media, and all other materials enclosed.

Returned merchandise must be received back in our warehouse within ten (10) days of the original invoice and shipment date. We will not accept returns sent COD, returns sent without an RMA, or returns that arrive past the ten (10) day period. Shipping charges are not refundable. A restocking fee of up to 15% of your original purchase value may be charged for testing, reinstallation of operating system/drivers, and packaging replacement. Customer may not return any preinstalled, open-packaged, or customer-registered marine and/or other software, and will be charged current retail list pricing. A 25% restocking fee, based upon current retail list pricing, will be charged for software returned in sealed packaging "as new " condition. Additional charges may result from missing components or physical/electrical damage to the computer case or electronics. Defective product returned within the ten (10) day period will not incur a restocking fee but customer may be charged for missing components or damage. Processing returns can be complicated. Please allow up to thirty (30) to  days after receipt of product to process your credit.

To request a Return Merchandise Authorization (RMA) number, please call (800) 967-4287 or 951-813-3600 from 9:00 A.M. to 5:00 P.M. Pacific Standard Time. Be sure to have your original invoice in hand before calling. Detailed return shipping instructions will be provided to you by fax or email.

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